Hi,
We have OTRS working together with SAP Business One, and have a synchronisation tool that sends OTRS Tickets to SAP Servicecalls. The synchronisation updates a Dynamic Field on the ticket with an UPDATE sql statement. In the database it is visible that this has been executed fine, but in th UI the data is not visible in the Dynamic Field. When waiting like 24 hours, it suddenly does appear in the ticket. Is there a mechanism that wil force the data changes in the UI?
Regards,
Andy
SQL Update not visible in UI
Moderator: crythias
Re: SQL Update not visible in UI
Never update via SQL directly!
Use the API or the Webservices instead.
Caching is used and must be used for several reasons.
Use the API or the Webservices instead.
Caching is used and must be used for several reasons.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com