TicketCreate/ArticleCreate Event

Moderator: crythias

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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

TicketCreate/ArticleCreate Event

Post by steeman »

Hello,
a small problem/question.

When I make a xml-file for an event to select only TicketCreate-events:

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Changes">
<ConfigItem Name="Ticket::EventModulePost###Test" Required="0" Valid="1">
<Description Translatable="1">test</Description>
<Group>Ticket</Group>
<SubGroup>Core::Ticket</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::Philip</Item>
<Item Key="Event">TicketCreate</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>

My module is called for TicketCreate-events but also for ArticleCreate-events. Is this normal behaviour or do I something wrong?

...
sub Run {
my ( $Self, %Param ) = @_;
...
$Self->{LogObject}->Log( Priority => 'notice', Message => "Philip: " . $Param{Event} . " event catched.");
}

Entries in log:
Sat Dec 28 08:47:58 2013 notice OTRS-CGI-62 Philip: ArticleCreate event catched.
Sat Dec 28 08:47:58 2013 notice OTRS-CGI-62 Philip: TicketCreate event catched.

Philip
crythias
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Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: TicketCreate/ArticleCreate Event

Post by crythias »

even if it is, you can test for the event you don't want and exit.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

Re: TicketCreate/ArticleCreate Event

Post by steeman »

I already did this (put an if in the code), but I mentioned it because it is possibly a (small) bug.

Philip
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: TicketCreate/ArticleCreate Event

Post by crythias »

If you'd like, report it as a bug
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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