Add articles to the main FAQ window

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Garik
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Add articles to the main FAQ window

Post by Garik »

Hello,

Is it possible how to add articles to the main FAQ window? The field category is marked as mandatory and I could not add article without select category.
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crythias
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Re: Add articles to the main FAQ window

Post by crythias »

This is just a guess, but it appears that you'd need to select "faq" without a subcategory.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Garik
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Re: Add articles to the main FAQ window

Post by Garik »

But the category field is marked as mandatory. How to make it non mandatory field?
crythias
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Re: Add articles to the main FAQ window

Post by crythias »

The better question is why isn't FAQ a choice of category?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Garik
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Re: Add articles to the main FAQ window

Post by Garik »

I did not get you. I want to publish some articles in the main FAQ window, not all.
crythias
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Re: Add articles to the main FAQ window

Post by crythias »

Garik wrote:I did not get you. I want to publish some articles in the main FAQ window, not all.
Edit Config Settings in FAQ -> Core
FAQ::Default::RootCategoryName = FAQ

There is no Category named FAQ.
Garik wrote:But the category field is marked as mandatory. How to make it non mandatory field?
Apparently, it cannot be, as the AgentFAQAdd.dtl is hard coded as it being Mandatory. But, also, choose a category that exists and set that as the category that you want on the front page.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Garik
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Re: Add articles to the main FAQ window

Post by Garik »

Thank you a lot!
ArcheNoah77
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Re: Add articles to the main FAQ window

Post by ArcheNoah77 »

crythias wrote: Apparently, it cannot be, as the AgentFAQAdd.dtl is hard coded as it being Mandatory. But, also, choose a category that exists and set that as the category that you want on the front page.
How can i set a category on the front page?
I can't find the setting in the SysConfig...
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