When an agent creates a internal message on a master ticket, this note is copied to the slave ticket, but on the slave ticket, a mail is sent to the customer with this information. This is not correct. The internal note is sent to the customer. How can we avoid it?
Many thanks for your help
Master slave
Moderator: crythias
Master slave
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: Master slave
check config and open a bug if necesarry
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com