Create ticket on service

[andy1967]

We are wondering if you can create a ticket and select a service instead of a customer user. After all the services are connected to the services in customer <-> services.
An option would be to add the service to the autocomplete of the customer user.

Kind regards,
Andy

[crythias]

After all the services are connected to the services in customer <-> services.

Which customer would have the problem to be addressed?

[andy1967]

You should see it this way: project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager.
A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3. So the agent creates a new ticket, and the only thing he knows that it is a problem withs service "project3". So the logical thing is when he starts to type at the customer user field is to enter project3, and that he can select Andy as the manager.

Does this explain it a little bit?

Kind regards,

Andy

[crythias]

service -> customer is designed as a one to many.

project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager.

Then I'd select Andy as the customer.

A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3.

I'd create him as a customer and register the ticket to him.

So the logical thing is when he starts to type at the customer user field is to enter project3, and that he can select Andy as the manager.

To you, that's logical. To the way the ticketing system works, 20 people, or indeed, all your customers, could be assigned to project3.

Even if you desire Andy as customer, it may not be that Andy needs know about what the submitter of the ticket is requesting. If so, someone should be asking, "Who's heading the department?"

You can't do what you want.