We are wondering if you can create a ticket and select a service instead of a customer user. After all the services are connected to the services in customer <-> services.
An option would be to add the service to the autocomplete of the customer user.
Kind regards,
Andy
Create ticket on service
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Re: Create ticket on service
Which customer would have the problem to be addressed?andy1967 wrote:After all the services are connected to the services in customer <-> services.
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Re: Create ticket on service
You should see it this way: project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager.
A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3. So the agent creates a new ticket, and the only thing he knows that it is a problem withs service "project3". So the logical thing is when he starts to type at the customer user field is to enter project3, and that he can select Andy as the manager.
Does this explain it a little bit?
Kind regards,
Andy
A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3. So the agent creates a new ticket, and the only thing he knows that it is a problem withs service "project3". So the logical thing is when he starts to type at the customer user field is to enter project3, and that he can select Andy as the manager.
Does this explain it a little bit?
Kind regards,
Andy
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Re: Create ticket on service
service -> customer is designed as a one to many.
Even if you desire Andy as customer, it may not be that Andy needs know about what the submitter of the ticket is requesting. If so, someone should be asking, "Who's heading the department?"
You can't do what you want.
Then I'd select Andy as the customer.andy1967 wrote:project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager.
I'd create him as a customer and register the ticket to him.andy1967 wrote:A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3.
To you, that's logical. To the way the ticketing system works, 20 people, or indeed, all your customers, could be assigned to project3.andy1967 wrote:So the logical thing is when he starts to type at the customer user field is to enter project3, and that he can select Andy as the manager.
Even if you desire Andy as customer, it may not be that Andy needs know about what the submitter of the ticket is requesting. If so, someone should be asking, "Who's heading the department?"
You can't do what you want.
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