I want to put a customer ticket in a corresponding queue, based on a dynamic field.
I want to use the GenericAgent to do this, but I only see 2 processmanagement dynamic fields.
How can I add other dynamic fields to the GenericAgent page?
Or is there another possibility?
Thanks
Philip
GenericAgent - dynamic fields
Moderator: crythias
Re: GenericAgent - dynamic fields
if the dynamic field is added via the admin area it will show up in the generic agent (it needs to be a ticket dynamic field, not an article dynamic field)
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Re: GenericAgent - dynamic fields
Thank you very much. I did indeed made an article dynamic field.
Philip
Philip