rename customer id's

Moderator: crythias

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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

rename customer id's

Post by steeman »

Hello,
all our customers have now a new account to login (in Active Directory and LDAP). The problem is that they can't see their old tickets anymore.
Can some-one tell me which fields in which tables I have to rename (I know SQL-statements)?

Thanks,

Philip
crythias
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Re: rename customer id's

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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steeman
Znuny newbie
Posts: 67
Joined: 22 May 2013, 11:35
Znuny Version: 3.3.2
Real Name: Philip Steeman
Company: VIVES

Re: rename customer id's

Post by steeman »

Thanks, but in table customer_user is no info because I don't use DB (I use LDAP)

Philip
crythias
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Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: rename customer id's

Post by crythias »

k. ignore that part.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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