IMAP importing spam folder

[arvas]

Hi guys,

Is there any way to subscribe to additional folders when using imap?

[crythias]

Why bother? The otrs email box isn't for humans; there's no need for it to have folders.

[arvas]

isent for humans? no wonder people complain when i put them to use otrs...
well i set up spam assassin to put spam into a box called spam. I want to retrieve the email inside this folder as there is a possibility of getting normal emails inside spam as well
for otrs we can say put the spam folder from the email account into the spam queue i suppose?

[reneeb]

In that case, SpamAssassin shouldn't move the mail to a "spam" folder. As far as I know, SpamAssassin adds some mail headers. So you can leave the mail in the standard INBOX and use a PostMaster filter to move the ticket to the spam queue.

The PostMaster filter can check for the mail headers set by SpamAssassin.

[crythias]

the *email* box isn't for humans.. :) It's just a collection device in case you can't receive email directly to the OTRS box.

[arvas]

raneebs right.... my host said that the folders would 'auto create' in the other email accounts when spam would be sent, it seems that this is not true as after 2 days there is no new folder.

Thanks for the time in assisting me everyone!

P.S. crythias you are making me curious on this 'box'

[crythias]

curious? You mean how to receive emails directly to otrs? Easy: if you have an smtp server on otrsserver that can receive emails otrs@otrsserver you don't need to fetch them.
Add and enable procmail (I hear that's optional, but it's about zero overhead).

[arvas]

Hey crythias,

procmail sounds great, live polling and all, but my system is on a windows. Will definitely use it once i get a linux server though!

as for my folder problem, there were some settings on the host which were lacking. They have now been done and my email accounts have a new folder called spam and ham. However OTRS is only receiving emails from the Inbox and not these other 2 folders. Did some searching but could not find much.

The only clue i did find was http://doc.otrs.org/3.0/en/html/email-receiving.html
But this seems to hint that the connection is having problems, which it is not so i do not think its appropriate.

in my settings i changed the email type to imap and to the right server url. The server can be pinged and the host has verified its correct.

Any ideas?

[crythias]

My only suggestion is to use pop3 instead.

[arvas]

i did a test but in either pop3 or imap OTRS is only downloading the main inbox folder and not the sub folders...
from what i understand the only way to download the extra folders is by IMAP as POP3 does not support this, but i am unsure how to instruct OTRS to download these extra folders

[reneeb]

You have to change Kernel/System/MailAccount/IMAP.pm to achieve this.

[arvas]

hey reneeb,

i think i found the line i need to change:

1) my $NOM = $IMAPObject->select('INBOX')
looks like this is the download

2)$IMAPObject->expunge_mailbox('INBOX');
looks like this is the delete command after downloading

So isit ok if i change it to
my $NOM = $IMAPObject->select('INBOX,spam,ham')
$IMAPObject->expunge_mailbox('INBOX,spam,ham');

or should i have 1 command per folder like
my $NOM = $IMAPObject->select('INBOX')
my $NOM = $IMAPObject->select('spam')
my $NOM = $IMAPObject->select('ham')

[arvas]

any help here?
Im on a live machine so i dont feel safe experimenting..

[crythias]

my $NOM = $IMAPObject->select('INBOX')
my $NOM = $IMAPObject->select('spam')
my $NOM = $IMAPObject->select('ham')

This won't work:
1) You're redefining the variable $NOM (only the last will take)
2) You aren't terminating with semicolons
3) You only need "my" on the first time you implement a variable ($NOM). Afterwards, perl knows the scope of the variable.


The best way to do this is to not have folders. But if you *have* to, you will need to wrap your list

Code: Select all

    my $IMAPObject = $Connect{IMAPObject};
    my $NOM = $IMAPObject->select($IMAPFolder) || 0;

becomes

Code: Select all

    my $IMAPObject = $Connect{IMAPObject};
    my @IMAPFolders=("INBOX", "spam", "ham"); #get a list
    foreach $IMAPFolder (@IMAPFolders)  #iterate the list
{ #opening brace
    my $NOM = $IMAPObject->select($IMAPFolder) || 0;

and you will need a closing brace before #log status:

Code: Select all

    }

    # log status
    if ( $Debug > 0 || $FetchCounter ) {

becomes

Code: Select all

    }
} #close brace for foreach
    # log status
    if ( $Debug > 0 || $FetchCounter ) {

Not tested. May have bugs/spelling errors. Won't survive updates. Use at own risk.

[crythias]

btw, this didn't take into account "expunge" ... so you'll need to determine if this is going to download imap again and again.

[arvas]

ok, goina try turn down the server make a backup and see how it goes, thanks crythias!

[arvas]

hi,

I have switched back to pop3.
I appreciate everyones time taken in assisting me and thank you.

Regards,
arvas