AgentTicketZoom DynamicFields
Moderator: crythias
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AgentTicketZoom DynamicFields
For some reason I cannot get DynamicFields to show up under AgentTicketZoom.
Why might this be?
Why might this be?
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Re: AgentTicketZoom DynamicFields
Nevermind, somehow this customization did the trick...
Code: Select all
<label>$Text{"$QData{"TicketFreeText1"}"}</label>
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Re: AgentTicketZoom DynamicFields
dynamic fields will show if they have values and they're enabled for a given screen.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: AgentTicketZoom DynamicFields
that's the thing... I have Ticket->Frontend::Agent::Ticket::ViewZoom with the dynamic fields entered and enabled. (And the TicketFreeText has a value)crythias wrote:dynamic fields will show if they have values and they're enabled for a given screen.
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Re: AgentTicketZoom DynamicFields
To further refine the customization (and remove any text if the field has no value)
Don't ask how it works, but somehow it inserts a <fieldset>, <label>, <p>, <div>, etc
Code: Select all
<!-- dtl:block:TicketDynamicField1 -->
<label>$Text{"$QData{"TicketFreeText1"}"}</label>
<!-- dtl:block:TicketDynamicField1 -->
<!-- dtl:block:TicketDynamicField15 -->
<label>$Text{"$QData{"TicketFreeText15"}"}</label>
<!-- dtl:block:TicketDynamicField15 -->
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Re: AgentTicketZoom DynamicFields
? Ticket free text? I thought we were talking about Dynamic Fields.
show your config for the screen. and version of otrs.
show your config for the screen. and version of otrs.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: AgentTicketZoom DynamicFields
Well the ticketfreetext is encapsulated in a dynamic field block. Using 3.1.12. Not sure what to show you for settings...crythias wrote:? Ticket free text? I thought we were talking about Dynamic Fields.
show your config for the screen. and version of otrs.
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Re: AgentTicketZoom DynamicFields
Please Can you give a hand with this directory, I can't find FreeTextFromCustomerUser ---->Mapping.
I need to store ldap attributes on free Text field of a ticket. I've been following steps mentioned in the video that link is below.
http://www.otrs.com/es/software/otrs-he ... ento-ldap/
Thanks,
I need to store ldap attributes on free Text field of a ticket. I've been following steps mentioned in the video that link is below.
http://www.otrs.com/es/software/otrs-he ... ento-ldap/
Thanks,
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Re: AgentTicketZoom DynamicFields
I have OTRS 3.1.12
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Re: AgentTicketZoom DynamicFields
ioviedo,
That is a feature Add-on which you must purchase in order to implement. "Feature Add-On: Storing LDAP Attributes"
That is a feature Add-on which you must purchase in order to implement. "Feature Add-On: Storing LDAP Attributes"