AgentTicketZoom DynamicFields

[Xypher]

For some reason I cannot get DynamicFields to show up under AgentTicketZoom.

Why might this be?

[Xypher]

Nevermind, somehow this customization did the trick...

Code: Select all

<label>$Text{"$QData{"TicketFreeText1"}"}</label>

[crythias]

dynamic fields will show if they have values and they're enabled for a given screen.

[Xypher]

dynamic fields will show if they have values and they're enabled for a given screen.

that's the thing... I have Ticket->Frontend::Agent::Ticket::ViewZoom with the dynamic fields entered and enabled. (And the TicketFreeText has a value)

[Xypher]

To further refine the customization (and remove any text if the field has no value)

Code: Select all

<!-- dtl:block:TicketDynamicField1 -->
						<label>$Text{"$QData{"TicketFreeText1"}"}</label>
<!-- dtl:block:TicketDynamicField1 -->
<!-- dtl:block:TicketDynamicField15 -->
						<label>$Text{"$QData{"TicketFreeText15"}"}</label>
<!-- dtl:block:TicketDynamicField15 -->

Don't ask how it works, but somehow it inserts a <fieldset>, <label>, <p>, <div>, etc

[crythias]

? Ticket free text? I thought we were talking about Dynamic Fields.

show your config for the screen. and version of otrs.

[Xypher]

? Ticket free text? I thought we were talking about Dynamic Fields.

show your config for the screen. and version of otrs.

Well the ticketfreetext is encapsulated in a dynamic field block. Using 3.1.12. Not sure what to show you for settings...

[ioviedo]

Please Can you give a hand with this directory, I can't find FreeTextFromCustomerUser ---->Mapping.
I need to store ldap attributes on free Text field of a ticket. I've been following steps mentioned in the video that link is below.

http://www.otrs.com/es/software/otrs-he ... ento-ldap/

Thanks,

[ioviedo]

I have OTRS 3.1.12

[Xypher]

ioviedo,

That is a feature Add-on which you must purchase in order to implement. "Feature Add-On: Storing LDAP Attributes"