Missing Workorder Notification Icon after upgrade to 3.1.7

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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Missing Workorder Notification Icon after upgrade to 3.1.7

Post by kvytla »

Hi ,
I have recently upgraded to ITSM 3.1.7 and the notification icon in the toolbar for work orders is missing. I have looked into both into
Frontend::Agent::ToolBar
Module for "ITSM change management" and "Ticket" in sysconfig however could not resolve the problem. I am the work order agent for several work orders on OTRS however no notification icon is being displayed..............Please assist. :(
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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Missing Workorder Notification Icon after upgrade to 3.1

Post by kvytla »

Does anyone have a solution to this please ???
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jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Missing Workorder Notification Icon after upgrade to 3.1

Post by jojo »

did you upgrade all packages via package manager?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Missing Workorder Notification Icon after upgrade to 3.1

Post by kvytla »

Yes I have But I have upgraded ITSM only. Will that cause any issues here ??
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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Missing Workorder Notification Icon after upgrade to 3.1

Post by kvytla »

Can anyone sort this out for me.. please.. ??
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