Button or URL Add to Agent frontend

Moderator: crythias

Button or URL Add to Agent frontend

Postby TAFIT » 10 Jan 2013, 23:56

Is there any way to add a link to an external website from within OTRS as a button at the top? We have an asset tracking site and a time management site we already use, and I want to be able to clickthrough a button at the top to get to these websites.

To be clear, I'm looking to have this button appear where "dashboard" "tickets" "faq" "timeaccounting" "statistics" etc are. I can't find any info on what to edit, if even configuration files, to put in a link there.

Is there anything out there that already does this? I apologize if this is a rethread, but I didn't find any good info out there on it. Thanks in advance.
TAFIT
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Re: Button or URL Add to Agent frontend

Postby crythias » 11 Jan 2013, 00:26

TAFIT wrote:Is there any way to add a link to an external website from within OTRS as a button at the top?

edit the appropriate dtl in your theme and add a link.
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Re: Button or URL Add to Agent frontend

Postby TAFIT » 11 Jan 2013, 00:50

I've found the DTL files, but I'm not sure which to edit to add a button to the original overlay. Is it just having a DTL file within that folder that puts a button on the main UI page? If thats the case I can just copy another.
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Re: Button or URL Add to Agent frontend

Postby TAFIT » 11 Jan 2013, 01:10

I hack jobbed it a bit and replaced "Dashboard" from the top of the dashboard screen into the 2 links I need for the 2 external sites....this isn't quite the highlightable buttons that I was looking for, but this is sufficient.

For my own learning...anyone who can answer the prior questions in the thread would be appreciated, we'd much prefer a button in the action panel.
TAFIT
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Re: Button or URL Add to Agent frontend

Postby reneeb » 11 Jan 2013, 13:47

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Button or URL Add to Agent frontend

Postby TAFIT » 16 Jan 2013, 23:56

Thats amazing reneeb, I'll be looking for more useful packages on your site. Where do I send the donations!
TAFIT
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Re: Button or URL Add to Agent frontend

Postby reneeb » 17 Jan 2013, 17:06

This package wasn't written by me! If you really want to donate to someone, donate to the Otterhub who are running these support forums.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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