Hi all,
after upgrading otrs to 3.1.12 and otrs-itsm to 3.1.7 an update or new installation
of Cape-IT's ITSM-CiAttributeCollection 2.0.0 fils with following error:
Error Message: Can't install/upgrade package, file Kernel/Output/HTML/ITSMConfigItemLayoutCusto[..]
Error details:
Backend ERROR: OTRS-CGI-44 Perl: 5.10.1 OS: linux Time: Fri Dec 21 10:18:12 2012 Message: Can't install/upgrade package, file Kernel/Output/HTML/ITSMConfigItemLayoutCustomerCompany.pm already used in package ITSMConfigurationManagement-3.1.7! Traceback (1812): Module: Kernel::System::Package::_PackageFileCheck (v1.130.2.6) Line: 2520 Module: Kernel::System::Package::PackageInstall (v1.130.2.6) Line: 453 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.108) Line: 1483 Module: Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 1050 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
best regards
Christian
ITSM-CiAttributeCollection install fails after update to 3.1
Moderator: crythias
-
- Znuny newbie
- Posts: 36
- Joined: 28 Sep 2012, 11:26
- Znuny Version: 3.1.10
- Location: 49° 54′ N, 10° 54′ O
ITSM-CiAttributeCollection install fails after update to 3.1
OTRS 3.2.8 - KIX4OTRS - ConfigureCallHome - ZnunyCustomerMap - running on CentOS 6.4 and MySQL
anyone who finds clerical errors can keep it...
anyone who finds clerical errors can keep it...
Re: ITSM-CiAttributeCollection install fails after update to
3.1.7. contains this file per default, so another package can not replace it
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com