Hi OTRS users,
When I'm replying a ticket in OTRS, it shows a Address Book, but there is no addresses in it.
Does any of you know how to create addresses manually or even massimport new addresses to the book?
How to use the Address book?
Moderator: crythias
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Re: How to use the Address book?
e.g you can use customer LDAP authentication, OTRS will get the needed informations out of your active directory then.
OTRS 3.2.8 - KIX4OTRS - ConfigureCallHome - ZnunyCustomerMap - running on CentOS 6.4 and MySQL
anyone who finds clerical errors can keep it...
anyone who finds clerical errors can keep it...
Re: How to use the Address book?
The addressbook is the customer database
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"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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- Joined: 22 Oct 2012, 11:38
- Znuny Version: 3.1.9
- Real Name: Rune H. Nielsen
- Company: Prime Cargo
Re: How to use the Address book?
Thank you for your answers.
We have chosen "Backend database" under the "Customers" menu.
But still the addresses we have registred, is not searchable in the popup.
Do you know how to make them searchable?
We have chosen "Backend database" under the "Customers" menu.
But still the addresses we have registred, is not searchable in the popup.
Do you know how to make them searchable?
Re: How to use the Address book?
it is the same functionality
try * in front of your searchterm
try * in front of your searchterm
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 3
- Joined: 22 Oct 2012, 11:38
- Znuny Version: 3.1.9
- Real Name: Rune H. Nielsen
- Company: Prime Cargo
Re: How to use the Address book?
Ahh now it shows it.
It's not possible to search all customerdata
But okay, thanks for your help!
It's not possible to search all customerdata
But okay, thanks for your help!
Re: How to use the Address book?
you can only search in the cofigured search fields...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com