How to use the Address book?

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primecargo
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Real Name: Rune H. Nielsen
Company: Prime Cargo

How to use the Address book?

Post by primecargo »

Hi OTRS users,

When I'm replying a ticket in OTRS, it shows a Address Book, but there is no addresses in it.
Does any of you know how to create addresses manually or even massimport new addresses to the book?
choenig
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Re: How to use the Address book?

Post by choenig »

e.g you can use customer LDAP authentication, OTRS will get the needed informations out of your active directory then.
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jojo
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Re: How to use the Address book?

Post by jojo »

The addressbook is the customer database
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primecargo
Znuny newbie
Posts: 3
Joined: 22 Oct 2012, 11:38
Znuny Version: 3.1.9
Real Name: Rune H. Nielsen
Company: Prime Cargo

Re: How to use the Address book?

Post by primecargo »

Thank you for your answers.
We have chosen "Backend database" under the "Customers" menu.
But still the addresses we have registred, is not searchable in the popup.

Do you know how to make them searchable?
jojo
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Re: How to use the Address book?

Post by jojo »

it is the same functionality

try * in front of your searchterm
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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primecargo
Znuny newbie
Posts: 3
Joined: 22 Oct 2012, 11:38
Znuny Version: 3.1.9
Real Name: Rune H. Nielsen
Company: Prime Cargo

Re: How to use the Address book?

Post by primecargo »

Ahh now it shows it.
It's not possible to search all customerdata :-(

But okay, thanks for your help!
jojo
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Re: How to use the Address book?

Post by jojo »

you can only search in the cofigured search fields...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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