Reply does not load e-mail "to" automatic
Moderator: crythias
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- Znuny newbie
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- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Reply does not load e-mail "to" automatic
When I reply tickets, option "to" does not load the automatic e-mail of who created ticket, so I have to put it manually ... Anyone know how to put it automatic
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Re: Reply does not load e-mail "to" automatic
Please provide more information.
Is it happening for every ticket?
Is it happening for every ticket?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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- Znuny newbie
- Posts: 54
- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Re: Reply does not load e-mail "to" automatic
Problem is happening on all tickets.
when I answer the ticket, it simply does not load those who created ticket.
only loading queue mail, but e-mail of the people those who i got of replying, I have to manually place
Sorry for english, its create in google translate
when I answer the ticket, it simply does not load those who created ticket.
only loading queue mail, but e-mail of the people those who i got of replying, I have to manually place
Sorry for english, its create in google translate
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Reply does not load e-mail "to" automatic
Please provide
OTRS version,
Operating System,
error messages from System Log or otrs.log,
screenshots,
customizations you might have made,
when did it last work?
what changed?
OTRS version,
Operating System,
error messages from System Log or otrs.log,
screenshots,
customizations you might have made,
when did it last work?
what changed?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 54
- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Re: Reply does not load e-mail "to" automatic
OTRS version 3.1.8(updated 3.1.6, but in 3.1.6 also not work)
Operating System windows server 2003
I found another problem analyzing logs now, but none that referred the response of ticket
my error is in this picture:
this in Portuguese
in option "para" is "to"
Operating System windows server 2003
I found another problem analyzing logs now, but none that referred the response of ticket
my error is in this picture:
this in Portuguese
in option "para" is "to"
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Reply does not load e-mail "to" automatic
Yes, I understand, but this is still not enough information. non-customized should not have this problem.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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- Znuny newbie
- Posts: 54
- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Re: Reply does not load e-mail "to" automatic
Set the default otrs and only configuring email and registering a customer and a clerk paraceu yet ... but if it does not have another option attendants can also enter the e-mail client, manually place will not kill anyone.