Make Name or Serial number field unique

[Sophy978]

Hello, is there a way to make the Name field in config item unique?

Or is there a way to make a field, in this case 'serial number' unique?

[crythias]

Sophy978, I'm only responding in case nobody else will.
In order for this to occur, it needs best to be handled by validation after submit. I have some ideas about that, but I don't have sufficient time to express them completely.

When I get a few hours together, I'll post something with respect to dependent fields and validation that will address some outstanding questions that aren't sufficiently answered (even/especially by me) for those who are asking.

Your request may involve a bit of programming in the appropriate Kernel/Module that applies to the screen you're using to submit name or Serial number.

[Sophy978]

Crythias, sounds good. We'll use the field as is for now. When you do post a solution, I'll implement that as well. Thanks.

[Sophy978]

Hello Crythias - any chance you can post the solution for making a field unique? Now we are running into issues where we have the same serial number entered. Thanks.

[crythias]

Hello Crythias - any chance you can post the solution for making a field unique? Now we are running into issues where we have the same serial number entered. Thanks.

Not retroactively. If you set a unique index on the field, it would error on try to store, but retroactively you'll need to remove the dupes.

[jojo]

it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/

[Sophy978]

it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/

Awesome, thanks for pointing this out. We are currently at 3.1.5. We haven't done and upgrade yet but are planning to. Are the upgrades incremental or can we just upgrade to 3.2?

[jojo]

you can upgrade from 3.1.x to 3.2.y directly

Please always follow the UPGRADING file in the new version

[denbagusjkt]

it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/

Your link is not accessible now. How to make CI Names unique?

[denbagusjkt]

it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/

Your link is not accessible now. How to make CI Names unique?

I Found it, we can configure this on SysConfig, SubGroup Core::ITSMConfigItem. Thanks for OTRS for this feature.