Hello,
Is there a way to create internal tickets for a customer that can only be viewed by agents? For example, creating a ticket that contains installation dates, installation notes, or notes about customizations made to a customer's configuration that would be relevant when new customer tickets come in. Sort of an internal history for customers?
Thanks!
Internal Tickets for a Customer.
Moderator: crythias
Internal Tickets for a Customer.
Production: OTRS 3.1.8 on Windows 2008 R2 Server, IIS v7.5, and SQL Server 2008 R2 database
QA/Test: OTRS 3.1.8 on Windows 2008 R2 Server, Apache, and MySQL database
QA/Test: OTRS 3.1.8 on Windows 2008 R2 Server, Apache, and MySQL database
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crythias
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- Joined: 04 May 2010, 18:38
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Re: Internal Tickets for a Customer.
You may assign tickets to queues that belong to groups of which the customer does not belong.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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