[SOLVED] Automatic fetchmail not working

[bleitner]

I've configured through the web interface a mailbox to grab emails from to auto-generate tickets. From the web interface, clicking on "Fetch now" works fine and will generate tickets. However, I've enable fetchmail and PostMasterMailbox.pl in the crontab and it doesn't seem to be working? I'm not seeing anything in the logs and verified that the crontab is running.

Code: Select all

Jul 30 19:07:01 OTRS003101-Peak CRON[7255]: (otrs) CMD ([ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null)
Jul 30 19:07:01 OTRS003101-Peak CRON[7256]: (otrs) CMD (/usr/bin/fetchmail -a --ssl >> /dev/null)
Jul 30 19:07:01 OTRS003101-Peak CRON[7257]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

[Wolfgangf]

sounds like you are checking two different mailboxes
- where ist the mailbox you configured through the web interface? on the OTRS box or somewhere else
- which mailbox are you fetching with fetchmail and where do you delivert the mails to?

To my mind, you should have configured a local account through web interface (for example "otrs") and fetchmail should fetch mails from an external account and deliver to local user otrs

BR

[bleitner]

There's only one account under PostMaster Mail Accounts, helpdesk@ourdomain.com, which is an external mailbox that I can manually fetch mail from. I also enabled the fetchmail cron task which I didn't need, I only needed PostMasterMailbox.pl to run so I fixed that.

I did however figure out the problem for why it wasn't running. The crontab was looking for PostMasterMailbox.pl at $HOME/bin/PostMasterMailbox.pl, and $HOME was resolving to /home/otrs, not opt/otrs which is where the script was. Once I fixed that all started working.

[crythias]

yes, because you created a user with home there. :) edit passwd file and it should work normally.

[donmiyagi]

I am having this same exact problem. Where and how did you edit the directory location?

[donmiyagi]

Nevermind. If you go to /opt/otrs/var and edit the cron files individually to the right path it will work.

[crythias]

Nevermind. If you go to /opt/otrs/var and edit the cron files individually to the right path it will work.

Yes, it will, but you might want to check your otrs user's home directory in /etc/passwd (and the shadow, likely)