Within the OTRS has some kind of chart that I can see and follow the updates of the calls, called closed without my having to keep drawing reports?
What I need is the type of statistical graphics that is the main screen of the OTRS
only needed more graphics (pie graphs, bar ...)
show me the same information in real-time statistics ...
without having to report is taking all the time ... similar to a dashboard
graphics in real time
Moderator: crythias
Re: graphics in real time
no, there is no such module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 54
- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Re: graphics in real time
there is no add-on to do it ?
Re: graphics in real time
currently there is no module for this.
If you need this you can code this or pay somebody for development of such a kind of module
If you need this you can code this or pay somebody for development of such a kind of module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 54
- Joined: 12 Jun 2012, 13:49
- Znuny Version: 3.1.6
- Real Name: Rafael Faria
Re: graphics in real time
on forum in Portuguese, cited a User that uses a complementary tool to generate the graphics, but did not say name .... Anyone know something similar
viewtopic.php?f=129&t=15832&p=62346&hil ... cos#p60909
viewtopic.php?f=129&t=15832&p=62346&hil ... cos#p60909
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- Znuny advanced
- Posts: 121
- Joined: 30 Aug 2011, 10:48
- Znuny Version: 3.3.8 && 4.0.9
- Real Name: Artjoms Petrovs
- Location: Latvia
Re: graphics in real time
Hmmm, it is possible to generate a real-time graph in Zabbix System monitoring tool, by executing SQL statements for data input on time period basis (Graph refreshes every x seconds). But I haven' t tried implementing those reports inside OTRS dashboard.
The SQL for opened tickets might be really trivial, like
The SQL for opened tickets might be really trivial, like
Code: Select all
SELECT COUNT(*) FROM ticket
WHERE DAY(ticket.create_time) = DAY(NOW());
Ar cieņu / Kind regards,
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Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer
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Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer