OTRS - Customer access

[Justin]

In OTRS helpdesk installation, is there any limit on the number of customers who can access ? We want access for around 2000 customers. Will OTRS permit that ?

[jojo]

there is no limit, just the number of concurrent users will increase the demand on hardware

[Justin]

Thanks Jojo

[dylan650]

That's not true... look at your apache limit. You should see something like this.

ServerLimit 256
MaxClients 256

Also, check your database connection limits too.

[jojo]

Hy Dylan,

this ist not an OTRS limit!

For shure you need to adjust Apache, Database and Hardware

[Justin]

Hii..

Thanks all, for the input... I wanted to know whether there is any limit on the number of customers from OTRS side.

Regards,
Justin

[crythias]

Justin,

There is no practical limitation on the number of customers you may have represented in OTRS. Any limitation will not be OTRS, but hardware, disk space, etc. If you have a number in mind (thousands? hundreds of thousands?), then you'll likely want to talk about system specifications to appropriately handle that load.

[dylan650]

ok, what i meant to say was... otrs is limited by the number of connections you can make to your web server and your database server but to say that there is no limit is misleading.

[jojo]

well "there is no limit" was the correct answer to the question as the user was asking for OTRS limits. That a lot of connections will perhaps need some special configuration on underlining hard- and software is true for all kind of software.

[dylan650]

what is OTRS? It's a bunch of perl scripts, is it not? so, if you want to get technical, then... technically, you can't connect to OTRS and so the answer would be 0.

When you connect, you're making an http call to apache, who runs the perl CGI, which then makes a call to a back end databases. So, again, its misleading.

So, just to make my point clear, have you ever tried shutting down the database? How many connections can you now make to OTRS?