Agent Notification

[ciotola]

Hi to all,
I would like to deactivate all the Agent Notification, not the Event Notification, but I haven't found in the SysConfig any setting for do this.
We are a "zero mail company" and OTRS has too many event that generate mail for the HD Agent and this not the best for us

Well, i've tryed to check the scripts that runs with the Generic Agent ( eg otrs.PendingJobs.pl) and with some change in the code now i've disabled the notificatin on the Pending Reminder time reached.
But there are many other event that I've to disable.

Any help is really appreciated

[dylan650]

Look in the agent preferences.

[ciotola]

Dylan is not so easy

I would like disable All tha AgentNotification and not only the one that are under the Agent Preference.
For each event (u can find it under the Admin Area -> Ticket Settings Box -> Agent Notification) the system send an email.

Any other suggestion ?
TKS in advance

[jojo]

it is not posible to switch off all notifications

[dylan650]

ok, if you don't want them to receive anything, just change their e-mail address. when otrs sends a notification, that's where it will go.

[ciotola]

Dylan we couldn't for different reasons.

[crythias]

Are you Zero Mail like ATOS? Where you want your notifications to pop up in Lync/IM/Social Networking or Zero Mail as in "we don't talk to the world through methods the world recognizes"?