Hi to all,
I would like to deactivate all the Agent Notification, not the Event Notification, but I haven't found in the SysConfig any setting for do this.
We are a "zero mail company" and OTRS has too many event that generate mail for the HD Agent and this not the best for us
Well, i've tryed to check the scripts that runs with the Generic Agent ( eg otrs.PendingJobs.pl) and with some change in the code now i've disabled the notificatin on the Pending Reminder time reached.
But there are many other event that I've to disable.
Any help is really appreciated
Agent Notification
Moderator: crythias
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- Znuny newbie
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Agent Notification
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Re: Agent Notification
Look in the agent preferences.
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- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
Re: Agent Notification
Dylan is not so easy
I would like disable All tha AgentNotification and not only the one that are under the Agent Preference.
For each event (u can find it under the Admin Area -> Ticket Settings Box -> Agent Notification) the system send an email.
Any other suggestion ?
TKS in advance
I would like disable All tha AgentNotification and not only the one that are under the Agent Preference.
For each event (u can find it under the Admin Area -> Ticket Settings Box -> Agent Notification) the system send an email.
Any other suggestion ?
TKS in advance
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Re: Agent Notification
it is not posible to switch off all notifications
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Agent Notification
ok, if you don't want them to receive anything, just change their e-mail address. when otrs sends a notification, that's where it will go.
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- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
Re: Agent Notification
Dylan we couldn't for different reasons.
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
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- Moderator
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Agent Notification
Are you Zero Mail like ATOS? Where you want your notifications to pop up in Lync/IM/Social Networking or Zero Mail as in "we don't talk to the world through methods the world recognizes"?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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