Updating Existing OTRS 3.0.10 infrastructure

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sshirodkar
Znuny newbie
Posts: 14
Joined: 13 Oct 2011, 15:50
Znuny Version: 3.1.7
Real Name: Suneil
Company: Access USA Shipping Inc
Location: Sarasota

Updating Existing OTRS 3.0.10 infrastructure

Post by sshirodkar »

I have OTRS 3.0.10 installed with MYSQL 5.0.77, Apache 2.2.3. I would like to install ITSM and Asset managemnt infrastructure on the existing framework. What are the recommended versions for ITSM and Asset Managment? And where can I find howto to do it.

Thanks
Suneil
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Updating Existing OTRS 3.0.10 infrastructure

Post by Wolfgangf »

always the last one :)
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
sshirodkar
Znuny newbie
Posts: 14
Joined: 13 Oct 2011, 15:50
Znuny Version: 3.1.7
Real Name: Suneil
Company: Access USA Shipping Inc
Location: Sarasota

Re: Updating Existing OTRS 3.0.10 infrastructure

Post by sshirodkar »

@Wolfgangf....do you have any suggestions for me?
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Updating Existing OTRS 3.0.10 infrastructure

Post by Wolfgangf »

ITSM 3.0.5 (which contains CMDB)
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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