Hi,
I'm new to OTRS and just wondered how I could go about updating from 2.2.4 to 3.0.10?
Can I go straight to the latest version or do I need to install some of the previous versions first?
Thanks,
Rich
Upgrade from 2.2.4 to 3.0.10
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Upgrade from 2.2.4 to 3.0.10
The following isn't gospel recommended, (read UPGRADING), but here's the gist of it (anyone else is free to chime in:)
in Windows, cat is the same as type although theoretically you could do:
Backup OTRS folder and export from MySQL
get to a command prompt with admin access.
mysqldump -uotrsdbusername -potrsdbpass otrsdbname > otrs-date.sql
cd c:\program files\otrs\otrs\
extract 2.4.9 source on top of existing directory.
stop services (specifically Apache and CronW)
mysql -u otrsdbusername -p otrsdbpass otrsdbname < scripts/DBUpdate-to-2.4.mysql.sql
perl scripts/DBUpdate-to-2.4.pl
mysql -u otrsdbusername -p otrsdbpass otrsdbname < scripts/DBUpdate-to-2.4-post.mysql.sql
then overwrite with 3.0 source and do the same basic thing (change 2.4 to 3.0)
also do this:
perl bin/otrs.RebuildConfig.pl
perl bin/otrs.DeleteCache.pl
and restart services.
This isn't everything about the upgrade (read the UPGRADING for concepts), but might be helpful.
Feedback appreciated.
in Windows, cat is the same as type although theoretically you could do:
Backup OTRS folder and export from MySQL
get to a command prompt with admin access.
mysqldump -uotrsdbusername -potrsdbpass otrsdbname > otrs-date.sql
cd c:\program files\otrs\otrs\
extract 2.4.9 source on top of existing directory.
stop services (specifically Apache and CronW)
mysql -u otrsdbusername -p otrsdbpass otrsdbname < scripts/DBUpdate-to-2.4.mysql.sql
perl scripts/DBUpdate-to-2.4.pl
mysql -u otrsdbusername -p otrsdbpass otrsdbname < scripts/DBUpdate-to-2.4-post.mysql.sql
then overwrite with 3.0 source and do the same basic thing (change 2.4 to 3.0)
also do this:
perl bin/otrs.RebuildConfig.pl
perl bin/otrs.DeleteCache.pl
and restart services.
This isn't everything about the upgrade (read the UPGRADING for concepts), but might be helpful.
Feedback appreciated.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: Upgrade from 2.2.4 to 3.0.10
There are a bunch of 'Windows OTRS Upgrade' threads out there. Detailing specifically the steps to update.
Have a poke around, you will find something!
Have a poke around, you will find something!
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
-
- Znuny newbie
- Posts: 3
- Joined: 23 Sep 2011, 18:16
- Znuny Version: 2.2.4
- Real Name: Rich Aspley
- Company: Hammonds Furniture Ltd
Re: Upgrade from 2.2.4 to 3.0.10
Sorry just realised that I didn't state I'm running the Linux version of OTRS.
Apologies for being a dumbass!
Apologies for being a dumbass!