I have had several instances lately where images within a ticket are not coming through when a ticket is replied to or forwarded. The recipient only sees a red x and an outline of where the image would be. I was wondering if anyone else had encountered this issue and if anyone knew of a fix?
Sample of image being removed:
Images Being Removed
Moderator: crythias
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jfreeman2nc
- Znuny advanced
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- Joined: 04 Oct 2010, 14:14
- Znuny Version: 3.0.10; 3.1.4
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Images Being Removed
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OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
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MichaelR
- Znuny expert
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- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: Images Being Removed
So if you send an email from within OTRS with an image attached. The person receiving the email will not see the image?
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks 
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
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jfreeman2nc
- Znuny advanced
- Posts: 136
- Joined: 04 Oct 2010, 14:14
- Znuny Version: 3.0.10; 3.1.4
- Location: US, SC
- Contact:
Re: Images Being Removed
That is correct, but it has only happen twice thus far. The images will show an X with the text "images were removed by the user." Any ideas on why this would be happening?
OTRS 3.1.4
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB
Windows Server 2008 R2
MySQL
OTRS 3.0.10 - soon to be 3.0.12 or 3.1.4
Windows Server 2008 R2
MySQL DB