Error on opening tickets

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fisk5
Znuny newbie
Posts: 27
Joined: 17 Feb 2011, 01:30
Znuny Version: 3.0

Error on opening tickets

Post by fisk5 »

Hello
Someho there have been created some ticket, and when i click on them i get this error:
Lorenzo_Marschall
Znuny advanced
Posts: 106
Joined: 13 May 2011, 14:47
Znuny Version: 2.4 / 3.x
Real Name: Lorenzo Marschall
Company: bmsoft information technologies GmbH
Location: Germany, Italy
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Re: Error on opening tickets

Post by Lorenzo_Marschall »

Did you check Admin | System Log? Any relevant entries?
Sounds like a Cache or Javascript problem.
Did you check the modules by running the otrs.checkmodules script?
OTRS + ITSM + PostgreSQL @ Debian
fisk5
Znuny newbie
Posts: 27
Joined: 17 Feb 2011, 01:30
Znuny Version: 3.0

Re: Error on opening tickets

Post by fisk5 »

Here is a log from when someone triedto create a ticket
Fri Sep 23 15:47:13 2011 error OTRS-CGI-10 Need TicketNumber!
Fri Sep 23 15:47:13 2011 error OTRS-CGI-10 Need ArticleID or TicketID!
Fri Sep 23 15:47:13 2011 error OTRS-CGI-10 No article found for TicketID 117!
Fri Sep 23 15:46:08 2011 error OTRS-CGI-10 Need TicketNumber!
Fri Sep 23 15:46:08 2011 error OTRS-CGI-10 Need ArticleID or TicketID!
Fri Sep 23 15:46:08 2011 error OTRS-CGI-10 No article found for TicketID 117!
Fri Sep 23 15:45:41 2011 error OTRS-CGI-10 Need ArticleTypeID!
Fri Sep 23 15:45:41 2011 error OTRS-CGI-10 Found no ArticleType(ID) for WebRegistration!
fisk5
Znuny newbie
Posts: 27
Joined: 17 Feb 2011, 01:30
Znuny Version: 3.0

Re: Error on opening tickets [solved]

Post by fisk5 »

It seemed like some "smart" collueage had changed this setting
Ticket::Frontend::CustomerTicketMessage###ArticleType
to WebRegistration insted of webrequest.
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