CompanyTickets not available after upgrade

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plumbum
Znuny newbie
Posts: 7
Joined: 24 Nov 2010, 15:04
Znuny Version: 2.4.4

CompanyTickets not available after upgrade

Post by plumbum »

Hi.

I upgraded from OTRS 2.4.4 to 3.0.10 and now in the customer interface CompanyTickets are unavailable. I can log in as a customer user, and see the button, but clicking it takes no effect, the link in the browser is still ...otrs/customer.pl?Action=CustomerTicketOverView;Subaction=MyTickets and I see no tickets. I'm 100% sure there should be some, doing the same in 2.4.4 I can see them.

In the agent interface, I tried to change a ticket's customer and customer ID then put again the original data, log in as a customer and still no go.
What am I missing?
plumbum
Znuny newbie
Posts: 7
Joined: 24 Nov 2010, 15:04
Znuny Version: 2.4.4

Re: CompanyTickets not available after upgrade

Post by plumbum »

I tried to change the link manually to /otrs/customer.pl?Action=CustomerTicketOverView;Subaction=CompanyTickets and it works! I can see all company tickets, sort and zoom them.
However, the button Company Tickets doesn't work, tried in Chrome and IE.
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