Customized notification on Close Notification Event

[doylebobs]

Hi

CentOS 5
OTRS 2.4.7

Our OTRS systems supports numerous locations and certain locations would like to include a URL to allow the customer to complete a survey when the ticket is closed. Not all locations require this link. So I need two notifications on the Close event; one with a URL link to a survey and the other without. I tried to use the recipient email address field in the Notification (Event) to separate the two but this didn't work. I used the wildcard character(*) followed by the domain names to identify each notification. The locations have separate email suffixes.

Does anyone have any idea how this can be solved?

Thanks
Bob

[crythias]

You could potentially create and use a new state "Close with Survey" and react to that.