Using OTRS 3.0.10 & ITSM 3.0.5.
I would like to change the default search in the ITSM Link CI pop-up window.
For example:
Ticket is opened for a specific user 'user-a', when the Agent clicks on the 'Link' option at the top of the ticket, it opens a new window. At the bottom of the new window, a default search of all the 'Computer' CIs are displayed. I would like it to use the customer info from the ticket to limit or filter the search to CI's that are 'owned' by 'user-a', while still leaving the option to search for non-owned items intact above it.
How would I go about doing this?
Disclaimer: I am not a programmer, but I can loosely follow code. I am best with specifics if at all possible.
Thank you in advance for any assistance.
How do I change the default search for ITSM CI link
Moderator: crythias
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- Znuny newbie
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- Znuny Version: 3.0.10
- Real Name: C Schultz
- Company: ISG HelpDesk
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- Znuny newbie
- Posts: 3
- Joined: 08 Sep 2011, 21:11
- Znuny Version: 3.0.10
- Real Name: C Schultz
- Company: ISG HelpDesk
Re: How do I change the default search for ITSM CI link
Any insight at all on this? Should I clarify my question somehow?