Can't start service

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metaphor
Znuny newbie
Posts: 1
Joined: 05 Sep 2011, 12:12
Znuny Version: 3.0.1

Can't start service

Post by metaphor »

Hi there,

I'm just wanting to try OTRS 3.0.1 but I'm having some problems with the server.

I had another software installed before, which used an apache server. However I have already uninstalled that and can't find any instance of any server running now. Nevertheless, when I'm about to instal OTRS it tells me that there's already a server running. It continues the installation, leads me to the web installation and then I only get a blank page.

When restarting the services, this is what I get (attachment pic).

Some help would be immensely appreciated guys.

Thanks and regards.
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MichaelR
Znuny expert
Posts: 250
Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Re: Can't start service

Post by MichaelR »

Then you have not uninstalled the old software properly. As Apache is still running....

Go into task manager and see if any processes called 'httpd.exe' are running.
Go into C:\Program Files (x86)\YOURPROGRAM\Apache or something like that

Common sense :)
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
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