[SOLVED] How to delete customer input field

Kitty · Post by **Kitty** » 19 Aug 2011, 09:16

Hello Everyone.

I want to disable certain input fields on the customer webside.

I dont want our customer to set a priority (because everyone would check the highest of course), and I want to disable the "to" field, because we agents want to choose in which queue the ticket will be delivered.

Can anyone help me here?

MichaelR · Post by **MichaelR** » 23 Aug 2011, 03:20

Hide the fields in the associated .dtl?

Kitty · Post by **Kitty** » 24 Aug 2011, 08:52

Its much easier. I found it later on.

Its in the SysConfig Ticket -> Frontend::Customer::Ticket::ViewNew, just setting the Queue and Priority to "no".

Znuny and ((OTRS)) Community Edition

[SOLVED] How to delete customer input field

[SOLVED] How to delete customer input field

Re: [SOLVED] How to delete customer input field

Re: [SOLVED] How to delete customer input field