Notification Events: Possible to set mail headers?

[shostakovich]

Hi,

we're using customer notifications on new/close tickets. Now, with such mails, we want to trigger an Action on a mail server - but the necessary information should not be visible for the user: i.e. we want to have the Queuename sent as an emails X-header, not within the body. If there's no easy possibility, maybe we'd have to delete the respective line from the body after doing the magic.

Anyone ever accomplished this?

TIA
Michael

[MichaelR]

I've set custom X-headers when sending emails (High Importance & Read-Receipt). It is possible

[shostakovich]

I've set custom X-headers when sending emails (High Importance & Read-Receipt). It is possible

Well, great
[ ] Easily possible, configurable
[ ] Possible
[ ] 100 days of code auditing plus 50 days of implementation

[x] -v:
[____________________________________]

[renee]

These mail headers should be set in the customer notification sent from OTRS, right?

Then you have to add a some lines of code in Kernel/System/Email.pm and Kernel/System/Ticket/Event/NotificationEvent.pm:

In Kernel::System::Email:

Code: Select all

for my $HeaderKey ( grep{ m{\AX-} }keys %Param ) {
    $Header{$HeaderKey} = $Param{$HeaderKey};
}

(somewhere near $Header{'X-Mailer'} = "$Product Mail Service ($Version)";)

In Kernel::System::Ticket::Event::NotificationEvent replace

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        $Self->{SendmailObject}->Send(
            From       => $From,

with

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        $Self->{SendmailObject}->Send(
            From       => $From,
            'X-OTRS-Queue' => $Article{Queue},

This code is untested!

[shostakovich]

Thanks... I tested it - unfortunately it does not add a header

[renee]

It should add a header - I've just tested it. So it is an event notification, isn't it??

I have to look at MIME::Entity why "X-OTRS-TestHeader" is changed to "X-Otrs-Testheader"...

[MichaelR]

My method is more hack-job'y but it works fine, I had issues with adding the 'Disposition-Notification-To' header before the MIME:Entity was built, as it was removing/screwing it up.

I have a checkbox in the .dtl that passes a parameter through to Email.pm, and depending on if the checkbox is ticked or not.

Part of my code is:

Code: Select all

if ( defined $Param{Priority} ) {
		$Header->replace('X-Priority', '1');
	} else {
		$Header->replace('X-Priority', '3');
	}

This is performed after the Entity is built.

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my $Entity = MIME::Entity->build( %Header, Data => $Param{Body} );

    # set In-Reply-To and References header
    my $Header = $Entity->head;

It works fine for me and everyone is happy

[Rmack09]

how can I use this with Dynamic Fields?