Hi All,
I was wondering if there is a way to show the tickets that are sent via email, not the customer portal, in the "My Tickets" tab in the customer portal.
Thanks and best regards,
Amira
Tickets via email not in "My Tickets" list
Moderator: crythias
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crythias
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Re: Tickets via email not in "My Tickets" list
They'd be in your My Tickets if they are owned by you.
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Re: Tickets via email not in "My Tickets" list
Hi Crythias,
Thanks for replying. I'm a little bit confused here.
I am a customer (I already have a customer account in OTRS), but instead of using the web portal to create a ticket, I send an email. Then I log on to the customer portal, but I cannot see the ticket.
Thanks,
Amira
Thanks for replying. I'm a little bit confused here.
I am a customer (I already have a customer account in OTRS), but instead of using the web portal to create a ticket, I send an email. Then I log on to the customer portal, but I cannot see the ticket.
Thanks,
Amira
Re: Tickets via email not in "My Tickets" list
Terribly sorry 
It's my fault. It happened to my manager, but when I tried it now it worked. Maybe she did something wrong or there's something wrong with her account. I will check it.
Sorry for the trouble, I should have tried it first before posting.
It's my fault. It happened to my manager, but when I tried it now it worked. Maybe she did something wrong or there's something wrong with her account. I will check it.
Sorry for the trouble, I should have tried it first before posting.