Error when configuring a custom user backend

[jeanmonod]

Hi all,

I got that error, and I really don't know how to fix it:

Code: Select all

[Fri Jul 29 07:52:41 2011] -e: Use of uninitialized value within %Users in substitution (s///) at /opt/otrs//Kernel/System/CustomerUser/DB.pm line 321.
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jul 29 07:52:42 2011

 Message: Need User!

 Traceback (2336): 
   Module: Kernel::System::CustomerUser::DB::CustomerUserDataGet (v1.86) Line: 448
   Module: Kernel::System::CustomerUser::CustomerUserDataGet (v1.61.2.1) Line: 283
   Module: Kernel::Modules::AdminCustomerUser::_Overview (v1.89.2.6) Line: 549
   Module: Kernel::Modules::AdminCustomerUser::Run (v1.89.2.6) Line: 481
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

And here is the extract of my custom backend config:

Code: Select all

    # ---------------------------------------------------- #
    # Custom customer config                               #
    # ---------------------------------------------------- #  
    $Self->{CustomerUser} = {
      ReadOnly => 1,
      Name => 'Custom Database',
      Module => 'Kernel::System::CustomerUser::DB',
      Params => {
        DSN => 'DBI:mysql:database=otrs_backend;host=localhost',
        User => 'otrs_admin',
        Password => 'otrs_admin',
        Table => 'customer_raw'
      },
      CustomerKey => 'id',
      CustomerID => 'num',
      CustomerValid => 'valid',
      CustomerUserListFields => ['name', 'phone1', 'phone2', 'email'],
      CustomerUserSearchFields => ['name'],
      CustomerUserPostMasterSearchFields => ['email'],
      CustomerUserNameFields => ['name'],
      CustomerUserEmailUniqCheck => 0,  
      CustomerCompanySupport => 1,
      Map => [
        # note: Login, Email and CustomerID needed!
        # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
        [ 'UserLogin',      'Username',   'email',        1, 1, 'var', '', 0 ],
        [ 'UserEmail',      'Email',      'email',        1, 0, 'var', '', 0 ],
        [ 'UserCustomerID', 'ShopID',     'num',          1, 1, 'var', '', 0 ],
        [ 'UserPhone',      'Phone 1',    'phone1',       1, 0, 'var', '', 0 ],
        [ 'UserFax',        'Phone 2',    'phone2',       1, 0, 'var', '', 0 ],
        [ 'ValidID',        'Valid',      'valid',        0, 1, 'int', '', 0 ],
      ],
      CustomerUserSearchPrefix => '*',
      CustomerUserSearchSuffix => '*',
      CustomerUserSearchListLimit => 250
    };

Is one of you have already got that problem?

Thanks for support

[crythias]

You don't have CustomerID in your Map.