Wrong Close time

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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Wrong Close time

Post by HervE »

Hello,

I am using Stats to display 'Close time' and find some strange figures in this field!

For instance, I closed a ticket on 22/06/2011 - and this is what I see in 'Changed' field - but 'Close time' field is 17/07/2011 00:00:02!
Of course nobody was in the office at that time! (And no pending auto close was set.)

Moreover, I'd like to use SolutionTime or SolutionTimeWorkingTime, but these fields are empty: how to have them filled?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
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