Usable tags in event notification body for ticket type

[troffasky]

I have ticket types enabled. I also have an event notification that emails every agent update like so:

Code: Select all

Owner: <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>
State: <OTRS_TICKET_State>
Queue: <OTRS_TICKET_Queue>
Type:  <OTRS_TICKET_TicketFreeText1>

Note added by <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>:
<OTRS_AGENT_Body>

I believe that <OTRS_TICKET_TicketFreeText1> is the correct tag for the ticket type, as it's the first free text field. However the emails come through with nothing after Type:. http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=186 suggests that it's a valid tag, although I don't see any <OTRS_AGENT_ on that list, and they work fine, so I don't know how up to date that list is.

[crythias]

Why did you not try Type?

[troffasky]

If you mean <OTRS_TICKET_Type>, I didn't use it because it didn't occur to me to use it, and because I haven't seen it listed anywhere. A google search turns up all of 0 hits for it [although this thread will appear in search results at some point, I'm sure].

[troffasky]

Lo and behold <OTRS_TICKET_Type> is the correct tag to use.

Besides a lucky guess, how could I have discovered that without asking in here?

[crythias]

I just made a HowTo just to answer this question: http://forums.otrs.org/viewtopic.php?f=60&t=10762

[MichaelR]

Excellent how-to, now I'll be including all this awesome stuff in my replies