Since upgrade to 3.0.9 No new emails [SOLVED]

[Bucko77]

I've just upgraded to OTRS 3.0.9, all went well except my IMAP mail sync isn't automatically coming through, I have to do a manual "Fetch Now". I noticed when I restart my services CronW reports the attached error although the service does start.

I've also noticed this bug report http://bugs.otrs.org/show_bug.cgi?id=7502 which I've applied but still no joy and my crontab.txt file is blank.

Any assistance is appreciated.

[crythias]

It appears to be a service that can't find where cronW exists


the short answer could be to copy/rename Cron4Win32.pl to otrs.Cron4Win32.pl

[Bucko77]

Hi, if I look in c:\Program Files (x86)\OTRS\OTRS\bin it's already called otrs.Cron4Win32.pl?

Thanks
Stephen.

[crythias]

Well, it can't find it where it's looking, so (among other possibilities), you could add otrs\otrs\bin to program files\ and copy the file there.

from a command line,
cd c:
dir /x
find out where, if any, progra~2 exists

or check out
regedit
HKLM\System\CurrentControlSet\Services\CRON
and verify the ImagePath location.

Standard disclaimer about don't mess with registry without understanding what you're doing/make backups.

if you don't want to mess with the registry, you can use sc config http://technet.microsoft.com/en-us/libr ... K_examples

[Bucko77]

It's Program Files (x86) and the Image Path is "C:\Program Files (x86)\OTRS\StrawberryPerl\perl\bin\perl.exe" "C:\Program Files (x86)\OTRS\CRONw\cronService.pl" --crontab="C:\Program Files (x86)\OTRS\CRONw\crontab.txt"

I amended the following lines below in otrs.Cron4Win32.pl from:

my $PerlExe = "c:/perl/bin/perl.exe";
my $Directory = "e:/workspace/otrs30/var/cron";
my $CronTabFile = "e:/workspace/otrs30/crontab.txt";
my $OTRSHome = "e:/workspace/otrs30";

to

my $PerlExe = "";
my $Directory = "";
my $CronTabFile = "";
my $OTRSHome = "";

I did this based on this bug report http://bugs.otrs.org/show_bug.cgi?id=7502. If I set the code back I get the following:

Thanks for your help
Stephen.

[Bucko77]

Hi, after looking at a couple of posts similar to mine
http://forums.otrs.org/viewtopic.php?f= ... 727#p41727
http://forums.otrs.org/viewtopic.php?f= ... 728#p41728
I made the path changes below in my otrs.Cron4Win32.pl file which fixed the issue.

Thanks for you assistance!
Stephen.

my $PerlExe = "c:/Progra~2/OTRS/StrawberryPerl/perl/bin/perl.exe";
my $Directory = "c:/Progra~2/OTRS/OTRS/var/cron/";
my $CronTabFile = "c:/Progra~2/OTRS/CRONw/crontab.txt";
my $OTRSHome = "c:/Progra~2/OTRS/OTRS/";