Way to Add Due Date?

GPINC · Post by **GPINC** » 20 Jul 2011, 20:38

Is there a way to add Due Date to the tickets and dashboard- for Agents only, to enter/update and sort by?
Someone else set up OTRS then left the company, so we're not sure if Due Date was included but removed or if it's something we can add.

MichaelR · Post by **MichaelR** » 22 Jul 2011, 03:57

AFAIK you can set in Additional ITSM fields. It occupies TicketFreeTime6

GPINC · Post by **GPINC** » 22 Jul 2011, 22:41

Cool, thanks. I was able to add Due Date.

Any way to make it a sortable field on the Dashboard or QueueView?

MichaelR · Post by **MichaelR** » 25 Jul 2011, 01:25

By adding the field in the associated .dtl/.pm as required.

GPINC · Post by **GPINC** » 25 Jul 2011, 22:30

Can someone provide help with what files those would be? Looking to sort on the main "Dashboard" page (where it doesn't have sorting for anything right now under "Open Tickets") then the "Ticket" main QueueView (where it already allows to sort the other columns). This would be for the Agent only use/side.

Znuny and ((OTRS)) Community Edition

Way to Add Due Date?

Way to Add Due Date?

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