Escalation e-mail notification

Fedor11 · Post by **Fedor11** » 20 Jul 2011, 14:19

Can somebody help me please...
Not working escalation e-mail notification to agents (first answer on ticket time exceed, update ticket time exceed e.t.c). Auto-replys with ticket numbers working fine.
Queue config is ok, GenericAgent is in a crontab...Don't know, what the reason of this problem...
In log I see this:

Wed Jul 20 16:00:01 2011 error OTRS-otrs.GenericAgent.pl-10 Can't modify negation (-) in predecrement (--) at /opt/otrs/Kernel/Config/GenericAgent.pm line 26, near "%Jobs ="