Login problem WindowsXP\OTRS 3.0.9(2.4.4)

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Jammer
Znuny newbie
Posts: 2
Joined: 20 Jul 2011, 12:35
Znuny Version: 3.0.9
Company: SSBS

Login problem WindowsXP\OTRS 3.0.9(2.4.4)

Post by Jammer »

Hello,

During instalation OTRS 3.0.9 on Windows XP(SP3) default password for OTRS user was changed. After installation I tried to login with this login name but got error message "Authentication error. Incorrect login or password". What's wrong?

Thanks in advance.
MichaelR
Znuny expert
Posts: 250
Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Re: Login problem WindowsXP\OTRS 3.0.9(2.4.4)

Post by MichaelR »

Are you upgrading or fresh install?
Have you tried root@localhost/root?
If all else fails just change the password in the user table of the database (md5 or whatever it is)
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
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Jammer
Znuny newbie
Posts: 2
Joined: 20 Jul 2011, 12:35
Znuny Version: 3.0.9
Company: SSBS

Re: Login problem WindowsXP\OTRS 3.0.9(2.4.4)

Post by Jammer »

root@localhost/root were useful.

Thanks
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