Any way to run an existing postmaster filter against a que?
I have over 5000 tickets sitting in a que I am definitely not going to manually filter. I set up postmaster filters to work on incoming tickets, but I don't see anything that lets me run filters against existing tickets in ques. The tickets don't have responses or anyone assigned to them besides the admin. Moving them around won't cause any problems.
Running OTRS 3.0.6 on Windows.
Run Postmaster Filter Against a Que
Moderator: crythias
-
wizzbangca
- Znuny newbie
- Posts: 29
- Joined: 09 Oct 2010, 01:57
- Znuny Version: 2.4.8
Run Postmaster Filter Against a Que
OTRS 3.2.6
Centos 6 with default httpd and mysqld packages
Centos 6 with default httpd and mysqld packages
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Run Postmaster Filter Against a Que
generic agent can do it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
hkais
- Znuny expert
- Posts: 287
- Joined: 16 Apr 2016, 08:55
- Znuny Version: see in post
- Real Name: Hans
- Contact:
Re: Run Postmaster Filter Against a Queue
Could someone explain how to use the generic agent for rerunning and testing a Postmaster filter?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Run Postmaster Filter Against a Que
This is an ancient topic. Perhaps you might create a new one.
But the short answer is they work differently. Once you've created a Generic Agent you don't need to create a PostMaster Filter.
But the short answer is they work differently. Once you've created a Generic Agent you don't need to create a PostMaster Filter.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask