Hi, I wanted to check if it was possible to change the default Dashboard view so I can see which agent has locked the individual tickets in the queue without having to click into each individual ticket?
Thanks
Stephen.
Dashboard view of who has Locked Tickets [SOLVED]
Moderator: crythias
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Bucko77
- Znuny newbie
- Posts: 31
- Joined: 29 Jun 2011, 16:02
- Znuny Version: 3.0.8
- Real Name: Stephen Buckton
- Company: Kite Packaging
Dashboard view of who has Locked Tickets [SOLVED]
OTRS 3.0.9 & ITSM 3.0.4 running on Windows Server 2008 R2 with MySQL database, iPhonehandle 1.0.3, Active Directory LDAP integration.
-
Bucko77
- Znuny newbie
- Posts: 31
- Joined: 29 Jun 2011, 16:02
- Znuny Version: 3.0.8
- Real Name: Stephen Buckton
- Company: Kite Packaging
Re: Dashboard view of who has Locked Tickets [SOLVED]
This post fixed ny issue: http://forums.otrs.org/viewtopic.php?f= ... lit=locked
OTRS 3.0.9 & ITSM 3.0.4 running on Windows Server 2008 R2 with MySQL database, iPhonehandle 1.0.3, Active Directory LDAP integration.