Filters not applied to Follow up Articles

[gumboot]

Hi

I have some filters that look for the word "RECOVERED" in the subject of an email that will close the open Ticket. In the Log I can see the Filter being matched and the rule being applied:

[Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'BigBrother RECOVERED conn' Set param 'X-OTRS-State' to 'Closed Successful' (Message-ID: <201106230254.p5N2sJOb024759@######.co.nz>)
[Notice][Kernel::System::PostMaster::FollowUp::Run] FollowUp Article to Ticket [1030364] created (TicketID=715958, ArticleID=1421256). ,

But the state isn't updated and the History on the ticket only shows the FollowUp article being added with no state change.

So? Do the rules in filters only apply when the ticket is being created, not on follow ups?

Cheers

[jojo]

you need to use the X-OTRS_FollowUp-State Header

[gumboot]

Ah, that did it. I misunderstood the manual I thought these were applied to subsequent outgoing emails. Now that makes more sense!


Cheers