Hi, when a user sends an email request into the system (via an Exchange 2003 mailbox) I have to manually run "Fetch Mail" for a ticket to be generated, can this be scheduled to run every couple of minutes? It doesn't even run after the 10 minute default.
I tried amending postmaster_mailbox.dist changing 10 to 1 but it made no difference.
Thanks
Stephen.
Fetch Mail not automatically forwarding emails [SOLVED]
Moderator: crythias
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Bucko77
- Znuny newbie
- Posts: 31
- Joined: 29 Jun 2011, 16:02
- Znuny Version: 3.0.8
- Real Name: Stephen Buckton
- Company: Kite Packaging
Fetch Mail not automatically forwarding emails [SOLVED]
Last edited by Bucko77 on 30 Jun 2011, 16:54, edited 1 time in total.
OTRS 3.0.9 & ITSM 3.0.4 running on Windows Server 2008 R2 with MySQL database, iPhonehandle 1.0.3, Active Directory LDAP integration.
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Bucko77
- Znuny newbie
- Posts: 31
- Joined: 29 Jun 2011, 16:02
- Znuny Version: 3.0.8
- Real Name: Stephen Buckton
- Company: Kite Packaging
Re: Fetch Mail not automatically forwarding incoming IMAP em
Whilst searching the forum I found the attached which has fixed my problem: http://forums.otrs.org/viewtopic.php?f=53&t=10017
OTRS 3.0.9 & ITSM 3.0.4 running on Windows Server 2008 R2 with MySQL database, iPhonehandle 1.0.3, Active Directory LDAP integration.