Bug in OTRS 3.0.8?

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Eclat2k
Znuny newbie
Posts: 44
Joined: 07 Jun 2011, 18:48
Znuny Version: 3.08
Real Name: Pablo
Company: 2KSystems
Location: Ferrol, A Coruña (Spain)

Bug in OTRS 3.0.8?

Post by Eclat2k »

Hi, recently I installed OTRS 3.0.8 in a virtual machine with VirtualBox. Installation ok.

All sections works fine, but if I go to Tickets / Queue View I receive this error message:

Software error:

Can't use an undefined value as an ARRAY reference at C:/ARCHIV~1/OTRS/OTRS//Kernel/Modules/AgentTicketQueue.pm line 306.

For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.

Could you help me?

This line 306 says:

my @QueuesNew = @{ $Param{Queues} };

Thank you very much?
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Bug in OTRS 3.0.8?

Post by jojo »

it seems that something went wrong with your installation. what changes did you make?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Eclat2k
Znuny newbie
Posts: 44
Joined: 07 Jun 2011, 18:48
Znuny Version: 3.08
Real Name: Pablo
Company: 2KSystems
Location: Ferrol, A Coruña (Spain)

Re: Bug in OTRS 3.0.8?

Post by Eclat2k »

Any change. It's default installation. I instelled ITSM after, but I didn't changes...
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
Eclat2k
Znuny newbie
Posts: 44
Joined: 07 Jun 2011, 18:48
Znuny Version: 3.08
Real Name: Pablo
Company: 2KSystems
Location: Ferrol, A Coruña (Spain)

Re: Bug in OTRS 3.0.8?

Post by Eclat2k »

All Ok. I uninstalled OTRS and i installed again, and all works ok.

I had see any error in the installation but...

Thank you for your help ;)
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
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