Hi, recently I installed OTRS 3.0.8 in a virtual machine with VirtualBox. Installation ok.
All sections works fine, but if I go to Tickets / Queue View I receive this error message:
Software error:
Can't use an undefined value as an ARRAY reference at C:/ARCHIV~1/OTRS/OTRS//Kernel/Modules/AgentTicketQueue.pm line 306.
For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.
Could you help me?
This line 306 says:
my @QueuesNew = @{ $Param{Queues} };
Thank you very much?
Bug in OTRS 3.0.8?
Moderator: crythias
-
- Znuny newbie
- Posts: 44
- Joined: 07 Jun 2011, 18:48
- Znuny Version: 3.08
- Real Name: Pablo
- Company: 2KSystems
- Location: Ferrol, A Coruña (Spain)
Bug in OTRS 3.0.8?
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
Re: Bug in OTRS 3.0.8?
it seems that something went wrong with your installation. what changes did you make?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 44
- Joined: 07 Jun 2011, 18:48
- Znuny Version: 3.08
- Real Name: Pablo
- Company: 2KSystems
- Location: Ferrol, A Coruña (Spain)
Re: Bug in OTRS 3.0.8?
Any change. It's default installation. I instelled ITSM after, but I didn't changes...
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
-
- Znuny newbie
- Posts: 44
- Joined: 07 Jun 2011, 18:48
- Znuny Version: 3.08
- Real Name: Pablo
- Company: 2KSystems
- Location: Ferrol, A Coruña (Spain)
Re: Bug in OTRS 3.0.8?
All Ok. I uninstalled OTRS and i installed again, and all works ok.
I had see any error in the installation but...
Thank you for your help
I had see any error in the installation but...
Thank you for your help
System:
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x
OTRS 3.0.10/ ITSM 3.0.4
OS: Debian 6.02 in a VirtualMachine in Windows Server 2008 with VirtualBox, MySql 5.0.x