quick change owner, sla and service

hoberion · Post by **hoberion** » 16 Jun 2011, 09:09

Hi,

is it possible to have a dropdown box like the "change queue" for owner, sla and service?

it would be a huge improvement for our workflow, at this moment you need to make notes and I know this would be preferred for forensic/historic reasons but the notes got filled with some random keyboard presses by our agents (so I set up a default anwer) and I would like a more pragmatic approach.

thank you for reading this.

Post by **crythias** » 16 Jun 2011, 14:31

When you create a ticket, those are already drop down boxes...

hoberion · Post by **hoberion** » 16 Jun 2011, 14:35

yes, I made those required when filling in mail/phone but not when you get a inboundmail ticket (80%+ of our tickets are inbound mail tickets)

hoberion · Post by **hoberion** » 01 Jul 2011, 15:10

can anyone point me to the files I would need to edit?

Znuny and ((OTRS)) Community Edition

quick change owner, sla and service

quick change owner, sla and service

Re: quick change owner, sla and service

Re: quick change owner, sla and service

Re: quick change owner, sla and service