Hello,
After upgrade from 3.0.8 to 3.1.1
I have two MyTickets buttons in Customer Frontend:
1. New one - customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets - wokrs fine
2. Old one - customer.pl?Action=CustomerTicketOverView;Subaction=MyTickets
The V v is the difference.
How to disable the old one, because when i click it i get
Error Message: Module Kernel/Modules/CustomerTicketOverView.pm not found!
Thank's for help
[SOLVED] MyTickets Twice in Customer Frontend
Moderator: crythias
[SOLVED] MyTickets Twice in Customer Frontend
Last edited by alfar on 25 Mar 2012, 12:45, edited 1 time in total.
OTRS 3.1.1- Ubuntu+apache2+mysql+perl
Re: MyTickets Twice in Customer Frontend
Same problem here... And it is even on the OTRS-Demo-Site:
http://otrs-demo.otrs.com/otrs/customer ... 40ae296d05
It seems to be a general problem when updating to an actual version...
http://otrs-demo.otrs.com/otrs/customer ... 40ae296d05
It seems to be a general problem when updating to an actual version...
OTRS: 3.0.8
OS: SuSE
Module: Apache2, MySQL
OS: SuSE
Module: Apache2, MySQL
Re: MyTickets Twice in Customer Frontend
I have found how to fix this:
1. Open ZZZAuto.pm file
2. Find these sections and modify them
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'}
to
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverview'}
'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets',
to
'Link' => 'Action=CustomerTicketOverview;Subaction=MyTickets',
Now it works fine.
1. Open ZZZAuto.pm file
2. Find these sections and modify them
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'}
to
$Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverview'}
'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets',
to
'Link' => 'Action=CustomerTicketOverview;Subaction=MyTickets',
Now it works fine.
OTRS 3.1.1- Ubuntu+apache2+mysql+perl