Make FAQ linking mandatory

[harift]

Dear Team,

Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.
Urgent requirement, please help.

Thanks in advance

[root]

Hi,

There is no way to achieve this with an existing setting or functionality. It will probably require custom development.

- Roy

P.S.: If this is such an urgent requirement, I recommend consulting the vendor or any other companies providing support for Znuny.

[alexus]

Hi,

You need custom development

[hkais]

Is there any way to make FAQ linking to a ticket mandatory before closing the ticket?
We are here to follow an FAQ-driven approach. So the people must link FAQ to all tickets before closing it. Now it's hard to track.

Can you elaborate your need more specifically?
E.g. at what time do you want to link a FAQ?
Do you require to link multiple FAQs?
Do you require to have no FAQ option at all?
Do you require to mandatory enforce a agent to write a FAQ if it is missing? How to identify if missing?
Do you require to limit the FAQ addition to specific agents/roles only?
Do you require to limit the FAQ addition to specific state, queues and so on?
lots of questions...

We have a similar need and are thinking about to implement a module maybe with your contributions into open source?