Hi
Hopefully the subject is pretty much self explanatory?
Looking for the easiest way to find closed tickets for a specific customer user.
Using Status View >> Closed Tickets >> FILTER:Customer User ID doesn't really work as the filter isn't showing all users in our Azure AD to filter from, even if they have closed tickets on Znuny. I suspect that is some sort of LDAP cache restriction.
Using Search filters does not populate from our Azure AD
The Customer User Information Center is very easy to locate a customer user so is the logical place to also find their closed tickets.
Is there a configuration setting for this?
Thanks
Show closed tickets in Customer User Information Center
Moderator: crythias
Show closed tickets in Customer User Information Center
Last edited by gob on 01 Aug 2023, 19:06, edited 1 time in total.
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- Administrator
- Posts: 4002
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Show closed tickets in Customer User Information Center
Hi,
I have the number of closed tickets in my customer user information center. When I click on the number, a search is performed.
- Roy
I have the number of closed tickets in my customer user information center. When I click on the number, a search is performed.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Show closed tickets in Customer User Information Center
Yes I have that too Roy, however that is "Customer" closed tickets and not "Customer User" closed tickets.
We have thousands of closed tickets for a customer so it doesn't really help.
When we search for a Customer user, we see below the summary all of their new | open | pending | escalation tickets but not their closed.
We have thousands of closed tickets for a customer so it doesn't really help.
When we search for a Customer user, we see below the summary all of their new | open | pending | escalation tickets but not their closed.